OEM/ODM Service 
A professional R&D team provides users with more professional customized services。You only need to provide one of your ideas, and we will help you realize your ideas 。
OEM
Print logo on packaging box 
Laser print logo on strap 
Change the Bluetooth name 
Boot screen LOGO customization 
Dial UI customization
Promotional material customization 

ODM 
Appearance UI customization 
Appearance color customization 
Bulid-in function customization 
Strap logo customization 
packaging customization 
Model Bluetooth name customization 

App 
Development SDK 
APP/APK customization

FAQs

Q：Why is the first test of heart rate too long?
A：For the first time to test your heart rate, need to collect long signals according to different people,so that accurately measure your heart rate.;

Q：What if Bluetooth doesn't work? (connection / reconnection failed or slow)
A：Confirm whether your device is IOS 8.0 and Android 4.4 or above and support Bluetooth 4.0. 
a. Due to the problem of signal interference in BT wireless connection, the time of each connection may vary. If the connection fails for a long time, please ensure that the operation is carried out in an environment without magnetic field or not have many bluetooth devices the same time.
b. Turn off Bluetooth and re-open.
c. Turn off the mobile phone background application or restart the mobile phone.
d. Make sure your mobile phone do not connect to other Bluetooth devices or functions at the same time.
e. APP is running normally in the background and may not be connected if it is not in the background.

Q：Can't search the device?
A：If the bracelet is not found by the mobile phone, please make sure that the device is power on, activated, and not connected with other phones, then put the bracelet close to the phone. If it is still invalid, please turn off the bluetooth , and restart the bluetooth on mobile phone in 20 seconds later. 

Q：Why not remind when opening the reminder function?
A：Android phone: confirm that the phone and the watch are connected, and open the corresponding permissions in the phone settings, allowing the APP access calls, messages and address book, and keeping the APP running in the background; if the phone is installed with security software, add the APP to "trust". 
iPhone: If there is no reminder after the connection, it is recommended to restart the phone to reconnect, when reconnecting the device again, there will be reminder after popping up "Bluetooth pairing request" and click "Pair"

Q：Is the watch waterproof? Can I wear it for bathing or swimming?
A：It is only waterproof for life, please do not wear it when bathing or swimming. 

Q：Can't turn on / Can't charge
A：If you receive the watch and it does not turn on, it may be that the watch has collided during transportation and the battery Seiko board has begun to protect itself. Just plug in the charging cable and charge it to activate. 
If the battery is too low or the watch cannot be turned on after a long period of time, please plug in the charging cable and charge it for more than half an hour to activate.

Q：Does the Bluetooth connection need to be open all the time? Is there any data after disconnection? 
A：If the data is not synchronized, the data is kept on the host (data can be kept for 7 days). When the device is well connected to mobile phone through bluetooth, the data will be uploaded to APP automatically. Please synchronize the data to the mobile phone in time. 
Note:if you enable the call and SMS reminder functions, you must keep Bluetooth connected. Alarm clock reminder supports offline.